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Since the launch of Cornemuse’s website, FAQs have been posted regularly to answer questions which newcomers often ask about our website and related products. If your question does not appear in our FAQ list, or if you have technical difficulties browsing on the website, write to us, and we will reply to you as soon as we can. Thank you for your interest; your comments are always welcome. Why Does It Take so Long to Download Web Pages? What Are The Minimum Configuration Requirements For My Computer? How Can I Delete Temporary Internet Files to Optimize My Amount of Disk Space? How Can I play Games, View Videos or Hear Sounds? Where can I find more information on the television series or on « Child Psychology »? How can my child and I become a member of Cornemuse’s Club? If my child and I become members of Cornemuse’s Club, which new activities will we have access to? Where can I find song lyrics, music, photos and other products from the TV series?
Why Does It Take so Long to Download Web Pages? As Cornemuse’s website contains vast amounts of information, it has been designed for high speed Internet. If you do not have access to high speed Internet, the information contained on this website will require more time to download. However, whether or not you have access to high speed Internet, here are certain steps that will make your web browsing faster. Make sure your computer has the minimum configuration required; to optimize the amount of space on your hard disk, delete your Internet temporary files regularly. To obtain more information on how to do this, please consult our FAQ list. When you visit our website, please note if you usually do it during peak hours (e.g., between 5:00 and 7:00 pm) or at any other time. As the number of Internet users is higher during peak hours, the download process is likely to get slower. To avoid the slowdown, it is recommended to avoid these “peak hours” to optimize your browsing speed on the website.
What Are The Minimum Configuration Requirements For My Computer? We recommend the following minimum configuration requirements:
How Can I Delete Temporary Internet Files to Optimize My Amount of Disk Space? Each time you’re viewing pages on the Internet, you create temporary Internet files. These files are stored in the cache folder of your hard disk. To optimize the amount of space available on your hard disk, you must delete these temporary Internet files regularly. If you are using Internet Explorer, you can do this by clicking on the Tools menu, Internet Options. As these files do not contain any specific information, do not be afraid to delete them.
How Can I play Games, View Videos or Hear Sounds? To play the games available on the website, you must download Flash 6.0. To view the videos and hear the sounds, you must download Quick Time. In both cases, just follow the instructions. You may also consult the Minimum Configuration Requirements for your computer.
My child has joined Cornemuse Friends’ e-mail list but s/he hasn’t received her/his birthday card yet. What should I do? By joining Cornemuse friend’s e-mail list , both the child and the parent receive a sign-up confirmation. Have you received yours? If neither of you has received any confirmation, perhaps there was a mistake in the e-mail address you sent us (yours or you child’s). If there are mistakes, you need to modify your e-mail address in your child’s Profile. To do so, you need to use your child’s password. If your child still doesn’t receive any birthday card, write to us! We will correct the situation as soon as possible.
Where can I find more information on the television series or on « Child Psychology »? On a website, the menu located at the bottom of the web page is often less consulted by Internet users. At www.cornemuse.com, this menu gives you many options to give you more information about the series and child psychology such as “ About Cornemuse ”, “ Write to us !”, “ Site Map ”, and “ Search ”. About Cornemuse Write to us Site Map Search
My child is already familiar with most of the activities on the website; s/he would like to discover new ones. Is there any? Currently, our website offers more than 200 free interactions. However, many of you have told us they would like to get more from Cornemuse, the series. As a result, original new Cornemuse material is now offered on four DVDs: TV episodes, games, songs and interactive content for your children. When you buy one of the DVDs, you are also given the opportunity to become a member of Cornemuse’s Club. Each DVD gives you access to a dozen new original interactive activities on the website. As a parent, you will also find new topics on child psychology along with resources and useful tips.
How can my child and I become a member of Cornemuse’s Club? When you buy a DVD, you get a key that gives you access to a free gift in our “Cornemuse’s Club” section. Each new DVD offered in stores contains a different key. If you buy the four DVDs that are currently on sale, you obtain four keys that will give you access to four different gifts on the website. Once you have obtained the key, you have access to the “Parents” section. This is where you will be required to write the key number corresponding to the DVD you purchased. Or To know more about the offer of our “Cornemuse’s Club” section, click here.
If my child and I become members of Cornemuse’s Club, which new activities will we have access to? You will have access to a wide range of activities relating to one of the episodes offered on the DVD you purchased:
Even better, each DVD features a special event (Halloween for DVD vol. 1, Christmas for DVD vol. 2, Easter for DVD vol. 3 and Holidays for DVD vol. 4), where many craft, coloring and drawing activities are offered along with fun recipes for children to make. Halloween :
Christmas :
Easter :
Holidays :
Where can I find song lyrics, music, photos and other products from the TV series? We invite you to visit our Merchandizing section available on the producer’s website at www.telefiction.com. This section features all Cornemuse videos; it also gives you more details about products available in stores. Though the wide range of our products seem to meet most of our users’ needs, parents regularly ask for song lyrics or the series soundtracks. Unfortunately, these requests cannot be filled. As for film producers, TV producers are subject to copyright laws which forbid them from reproducing any of the content used in the episodes without permission and right payments. This procedure is long and expensive. This is why only a few select episodes are made available to the public. We cannot fill each individual request; however, we do take them into consideration when comes the time to select and make new episodes available on our website or on DVDs.
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